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From your account you can start a new order, manage existing orders or update your account information.
Additional Resources
How to Order Online
Policies
Welcome to Trinity Dining by Chartwells! Our mission is to provide you with exceptional quality, exceptional service, and a creative cutting-edge culinary experience. Our professional staff is available to assist in planning your special event Monday - Friday 8:30AM - 4:30PM. Please contact our catering administrator at (210)-999-7576 for help and guidance with placing your order.
To ensure optimal selection and the best possible service, we kindly ask that events be booked 5 business days or more in advance. We understand events arise unexpectedly and we will do our best to accommodate your needs. While we strive to accommodate all orders, we encourage orders be placed as soon as possible. Our catering schedule can fill up quickly, and certain days may become booked prior to the 5-day order cutoff. Events booked with less than 5 business days may have a limited selection. Orders placed 3 business days or less prior to the event date will be subject to a $50.00 pop-up fee.
We kindly request a confirmed number of guests be specified 5 business days prior to the event. This number will be considered the guaranteed guest count. We may not be able to accommodate to an increase in guest count made within less than 5 business days prior to event.
Events are billed for a minimum of 3 hours, being that 2 hours are dedicated for setup and take down for event. Events exceeding the 1-hour limit will be subject to additional service fees. Orders scheduled on weekends or holidays under $500 will be subject to a $100 service fee.
All cancellations must be sent in writing 5 business days prior to the contracted event date. If event is not canceled, order will be subject to charges. If Trinity University is closed due to inclement weather, all events will be automatically canceled at no charge to the client.
All disposable serviceware will be furnished as accompaniment to all items purchased. Some exceptions apply for orders being picked up. We provide high quality disposable plastic ware. China and glassware is available for an additional charge of $2 per person and cloth napkins $1.50 per person.
Tablecloths are supplied for all food and beverages service tables at events. Tablecloths for non-food tables are available for an additional $10.99 for an 85"x 85" standard tablecloth. Specialty linen and colors are available for an additional fee and must be requested at least 7 business days in advanced.
For non- university affiliated organizations we request tax-exempt forms be emailed to shared.trinitycatering@compass-usa.comat least 3 business days prior to the event.
Unless specifically ordered and contracted as carry-out items, no food or related products may be removed from the service area, except by authorized representatives of Trinity Dining Services. Trinity Dining Services cannot provide containers for packaging leftover food
A form of payment ( invoice paid via A/P by check or credit card) is required at least 3 business days prior to the event date. We ask that contracts be paid in full within 1 business day following the event. For non-university affiliated/ off-campus organizations, a deposit is required upon event confirmation and balance will need to be fully paid prior to the event date.
Special diets are accommodated upon request, we kindly request that your needs be submitted at least 5 business days in advanced.
Please ensure access to event location is made available 90 minutes prior to event. It is the responsibility of the client to make proper arrangements for the setup of all tables and chairs for the event. For larger events over 200 people, earlier access to location may be requested. Please ensure that facilities are left unlocked prior to your setup time.
Trinity Dining offers bartending services for beer and wine with a bar set up fee of $175. This includes 1 bartender, setup, ice, equipment, and breakdown of the bar. Additional bartenders are available at $75 per 3 hours; each additional hour is $45 per bartender. Alcohol orders must be placed 10 business days in advance. Trinity Dining cannot store, pick up or transport any alcohol that is purchased outside of Trinity Dining. All beverages served in the Skyline must be purchased through Trinity Dining; outside beverages are not permitted.
Catering Attendants and Event Servers are $100 with a minimum of three hours, each additional hour is $45 per attendant. Station Chefs are $100 with a minimum of four hours; each additional hour is $25 per chef. Any event that requires a set up and clean up are subject to a $25 service fee.
Trinity Catering offers a complimentary on-campus all disposable ware drop-off service Monday - Friday from 8:00AM - 5:00PM for orders exceeding $100. For catering events that requires catering equipment and/or attendant to be present, a service fee of $25 will be automatically added to your order. This fee does not cover extra labor charges such as catering attendants, servers and/or bartenders. Deliveries on weekends, prior to 8:00AM or after 5:00PM under $100 will be subject to a $50.00 fee. All off-campus deliveries are subject to a $75.00 delivery fee. Events held more than 10 miles from the Trinity University campus are subject to a $75-$150 delivery fee. Please ensure access to event location is made available as Chartwells staff does not have access to facility areas that are locked.
Trinity Dining is the exclusive caterer for Mabee Dining Hall and venues located within Coates Student Center.
Trinity Dining Program is the preferred caterer for campus events that require professional catering services outside of Mabee Dining Hall and Coates Student Center. The university strongly encourages use of the Trinity Dining Program’s catering services to ensure that all food safety, sanitation, and standards of professional service are met. In addition, the income earned by the catering program is reinvested into the dining program and supports our current associates.
The following exceptions apply:
· Trinity University may approve certain student groups to sell food and beverages, but such groups shall be encouraged by Trinity University to consider purchasing products from Trinity Dining if applicable and shall be expected to comply with health and sanitation and safety rules as established by Trinity University.
· Trinity University reserves the right to allow registered student groups to bring in non-Trinity Dining sourced food and beverages for their closed meetings.
·Trinity University reserves the right to exclude certain events from Trinity's Dining exclusive right, but Trinity Dining shall not be excluded from submitting a proposal for such events.
Skyline Reservation Guidelines
